Frequently Asked Questions

I have an Enhanced Primary Care (EPC) plan from my GP, what does this mean?


An Enhanced Primary Care (EPC) plan can be created for you by your GP when you fit certain criteria. This will enable you to claim a rebate from Medicare towards the cost of your consultation with any of our podiatrists up to a maximum of 5 visits per calendar year. As we are a private billing practice, your account must be paid in full on the day of your appointment and we can generally process your Medicare rebate at the same time. To be able to process the rebate we will require your Medicare card and a Bank/Eftpos card to put the rebate into your account. In the absence of these cards, we will provide you with a receipt and claim form for you to forward to Medicare who will in turn put the rebate into the account that you have linked with them.




I have a DVA White/Gold card, do I need a referral?


Yes, all DVA patients are required to have a current GP referral to see our Podiatrists. These referrals remain current for 12 visits or 12 months whichever occurs first.




Do I need a referral to see a Podiatrist?


No, you do not need a referral to see a Podiatrist unless you are a DVA White/Gold card holder or require new EPC paperwork.




How long are the appointments?


The appointments run for approximately 30 minutes.




How long will I need to wait to get my orthotics?


Steve Jackson Podiatry offer a few different options for orthotic treatment. Our most popular is our semi-custom orthoses that we adjust in our onsite orthoses laboratory. With this option you will be able to leave with your orthoses on the day of your appointment in the majority of cases.




Do you see Workers Compensation patients?


Yes, we do see patients who are covered under Workers Compensation, however, payment must be made in full on the day and we will provide you with a receipt to send to your insurer for reimbursement.